Front Office Internship in China - Waldorf Astoria Beijing Hotel

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About this internship

The Waldorf Astoria Beijing offers a sophisticated escape in the heart of Wangfujing. The main hotel tower features 174 guest rooms, including 37 suites, many with private terraces. For an exclusive experience, explore the Waldorf Astoria Hutong Villas.

Blending modern comfort with traditional Chinese elegance, the hotel delivers exceptional service. Experience the Waldorf Astoria difference

Responsibilities

  1. Actively seek verbal feedback from customers.
  2. Agree on and implement actions to improve customer service.
  3. Promote the hotel's special program and its benefits to guests, ensuring recognition for existing members.
  4. Handle complaints promptly and inform supervisors/managers.
  5. Follow up with guests to ensure satisfaction after resolving issues.
  6. Maintain awareness of guest preferences and histories for personalized service.
  7. Conduct shift reviews, handovers, and briefings.
  8. Respond promptly and effectively to customer requests and queries.
  9. Stay updated on local attractions and activities.
  10. Assist customers proactively with reasonable requests.

Benefits

1. Three meals a day free of charge 

2. Free apartment for team members 

3. Employee uniforms, work shoes 

4. Hilton Group Global Employee Rates 

5. Monthly allowance: 3000 RMB

Apply to this internship

Thank you!

Your request has been received and we will be in touch within 48 hours! Additionally, feel free to send us an email at info@sinacon.com.
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What our interns say

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“I was so sad to actually leave China at the end of my internship. I did my internship at Sofitel and had a great time there as well as amazing colleagues. I felt extremely lucky to have gotten the opportunity to do my internship in Qingdao and can't thank Sinacon enough for all their help and support that they provided throughout my stay in China. I would certainly recommend it!
It was remarkable how quick they found a work placement for me. The duration of my internship totally took 5 months and I enjoyed every minute of it. The company where I worked was great, my colleagues were nice and assisted me in any way possible.

Aurore
Front office intern, 2018
Photo of Our Interns in China
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I worked in the sales department of a Chinese company in Qingdao for 4.5 months and I really enjoyed it. We went to visit the factory in the countryside a couple of times and I was allowed to take part in business meeting in other parts of the province. Apart from getting a real understanding of what is the difference in the approach to business, I also got a wonderful taste of a completely new culture. In China just everything is different. The food, the people, just everything. The Sinacon team was very, very helpful during the entire time. from the airport pickup to the translation of my internship certificate from Chinese to English. Thank you, I will be back in China for sure!

Daniel
Sales interns in Qingdao, 2019
Clock
Duration
6 months
Location
City
Beijing
Compensation
Pay
3000
Position
Positions
1
Other advantage
Great location at a premium hotel