Responsible for the reception desk, carrying out general administration duties and will be required to assist with the day to day running of the frontOffice department. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands on the front desk, find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.Carry out all necessary operations when guests arrive and depart (check-in/check-out).

• To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.
• To answer queries from guests, referring them to contact points at which they can obtain further information.
• Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
• Report to Front Office Manager any maintenance that needs attention at the Lobby.
• Escort the guest to the room and explain all hotel and room’s facilities.
• Following through these maintenance issues when required.
• Work on a roster basis of 5 days but spreadover a 7 day period.
• Supervise day-to-day running of the front office.  
• Ensuring the delivery of high standards to guests.
• Insuring a speedy resolution to any problems that may arise on shift.
• Liaise with housekeeping regarding accommodation requirements.
• Assisting with the duties of other departments if limited staff.