The Hotel Guest Relations Officer Internship in Shanghai is a unique opportunity for individuals looking to gain experience in the hospitality industry. As a Guest Relations Officer intern, you will be responsible for ensuring that guests have a memorable and comfortable stay at the hotel. You will assist with check-in and check-out procedures, handle guest inquiries and complaints, and provide recommendations for local attractions and restaurants. This internship will allow you to develop crucial skills such as communication, problem-solving, and customer service while immersing yourself in the vibrant culture of Shanghai. Additionally, you will have the chance to network with professionals in the industry, which can lead to potential job opportunities in the future.

• Performs related duties and special projects assigned
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure guest  consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Greet VIP guests personally
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Performs check in, checkout and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Promote Inter-Hotel sales and in-house facilities
• Adheres to hotel Code of Conduct, EmployeeHandbook and Hotel policies
• Endeavor to maintain the high standards of the hotel with particular regard to the importance of VIP’s and with reference to the hotel health or safety hazard Registers all rooms and arrivals according to established procedures.
• To perform other assignments as requested.